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Shipping and Delivery

We aim to dispatch all orders within 1-2 business days*. Occasionally, during busy periods, a small number of orders may be dispatched outside of this time frame. How soon you receive your order is then dependent on the shipping option that you choose at the checkout. The timescales for dispatch, when added to the transit timescales for your chosen shipping option, will give you an approximate timeframe for the delivery of your order. Available shipping options are listed below.

Please note that our published transit times are based on Royal Mail published estimates for the class of service chosen. Pretty Pieces Limited accepts no liability in the event that orders take longer to arrive than the estimated published transit times. This Shipping and Delivery Policy forms part of our Terms and Conditions so please take the time to read and understand it before placing any order.

*Business Days are Monday to Friday (excluding Saturdays, Sundays and UK Bank Holidays).

1. UK Shipping
Basket Total Shipping Option Estimated Transit Time after Dispatch Cost per order Is this a Promotional Rate? Are there any Special Requirements? Needs to be Signed For? Is this Option Time Guaranteed?
5 or less Standard Shipping 2 to 4 Business Days* 3.15 No
Not normally No
between 5.01 & 19.99 Standard Shipping 2 to 4 Business Days* 2.60 Yes Yes. A minimum spend of 5.01 up to 19.99 on goods. Not normally No
20.00 or more Standard Shipping 2 to 4 Business Days* FREE Yes Yes. A minimum spend of 20.00 or more on goods. Not normally No
5 or less Express Shipping 1 to 2 Business Days* 3.65 No
Not normally No
between 5.01 & 19.99 Express Shipping 1 to 2 Business Days* 3.15 Yes Yes. A minimum spend of 5.01 up to 19.99 on goods. Not normally No
20.00 or more Express Shipping UPGRADE 1 to 2 Business Days* 1.50 Yes Yes. A minimum spend of 20.00 or more on goods. Not normally No
Any amount
Express SIGNED FOR shipping 1 to 2 Business Days* 4.65 No Someone must be available at the shipping address supplied to accept, and sign for, the parcel
Yes No

Note on UK Shipping
For our shipping purposes, the UK includes England, Scotland, Wales, Northern Ireland, and Channel Islands**. We will usually ship items to you using Royal Mail, occasionally we may choose to use a 'signed for' service. For some orders we may use a different carrier. We will select the most appropriate shipping carrier for your order; unfortunately, you are not able to select the carrier yourself. If you would like to ensure that a tracking number is provided for your parcel, you will need to select one of the 'signed for' shipping services and ensure that someone will be available to sign for the parcel upon delivery.
**Orders shipped to Channel Islands are not subject to UK VAT. In order for the VAT to be deducted at checkout you MUST choose 'Channel Islands' from the country drop down menu.


2. Shipping to BFPO (British Forces Post Office) Addresses
Shipping prices to BFPO addresses are the same as those for UK destinations (see Section 1 UK Shipping above). Please ensure you choose BFPO as the shipping destination country, and complete all relevant information.

3. International Shipping

Shipping Option Destination** Estimated Transit Time after Dispatch Cost per order Needs to be signed for? Is this Option Time Guaranteed?
International Standard Airmail (Europe) Countries within Europe 5 to 7 business days* 4.95 Not normally No
International SIGNED FOR Airmail (Europe)*** Countries within Europe 5 to 7 business days* 10.95 Yes No
International Standard Airmail Countries outside Europe**** 7 to 10 business days* 10.95 Not normally No
International SIGNED FOR Airmail*** Countries outside Europe**** 7 to 10 business days* 13.95 Yes No

*Business Days are Monday to Friday (excluding Saturdays, Sundays and UK Bank Holidays).

**If your country is not listed in the dropdown menu of available countries at checkout then unfortunately we cannot ship to your country at this time.

***Use 'signed for' services if you prefer a signed for service with tracking number for your order; please make sure that someone will be available at the delivery address to take and sign for your order. (These are not time-guaranteed.)

****Orders shipped to international destinations outside of the European Union are not subject to UK VAT and the VAT deduction will be done at checkout.However, please be aware that orders to these destinations may be subject to local import duties and / or local taxes in the country of destination.Please check with your local customs authority to ascertain applicable rates.Pretty Pieces Ltd is not responsible for any such charges; any charges applied must be paid for by the order recipient.Additionally, please note that you are considered the importer of record and must comply with all laws and regulations of the country in which the goods will be received. The estimated transit times listed in the table above do not include potential delays to delivery whilst goods are held in customs for clearance.


Notes on International Shipping

Use of carrier: we will usually ship items to you using Royal Mail Airmail, occasionally we may choose to use a 'signed for' service. For some orders we may use a different carrier. We will select the most appropriate shipping carrier for your order; unfortunately, you are not able to select the carrier yourself.

Orders for shipment to the USA: please note that a small number of US customers are experiencing longer than anticiapted delivery timescales, due to increased security measures for parcels entering the USA. If you are concerned about your order not reaching you within the estimated delivery time, we would recommend that you choose the International SIGNED FOR Airmail option as it is a priority delivery service (in addition to being 'signed for') and should reach you more quickly than International Standard Airmail.