This is by far the best way to contact us for any general queries you may have about products or an order you have placed - the email addresses are listed below. When you send us an email to either of these addresses you will receive a response to confirm that the message has been received, and this will also provide a reference number for your message. We are usually pretty quick at answering email queries and most are answered the same day, or the next available working day (if sent, for example, over a weekend). We aim to answer all emails received within 1 working day (but occasionally during busy periods, we may take a little longer).
Note about Returns: If you would like to make a claim for returns and refunds, you must complete the relevant online form so that you can obtain a returns number. If you send an email regarding a wish to return items to the addresses above, Customer Services can only direct you to the online forms and Returns and Refunds Policy. You will find links to the relevant web forms, and full information about returning items, in our Returns and Refunds Policy.
If there is something you need to highlight to our dispatch team when you place an order, please use the 'Order Comments' box on the checkout page. Comments added here will appear on your invoice/packing note. (We may not be able to action requests relating to expected delivery dates by which you wish to receive your order, as this will be determined by dispatch times and the class of shipping service chosen by you when placing your order.)
If you do feel that the help information provided on the website hasn't answered your query, and you need to speak to a member of the Pretty Pieces team, you can call us. As a web-based retailer we do give priority to web-based methods of communication (email, webforms etc.) so this means that the telephone line is not always staffed during office hours. When you call us on 0121 285 1511 you will normally need to leave a message on our voicemail with your name, brief details of your query, contact landline telephone number and a couple of possible contact times so a member of the team can return your call. In some cases, we may feel it best to email a response to you rather than return your call, so do keep an eye out for an email from us.
All orders should be placed online; unfortunately, we can't take payment for orders over the telephone. If your call relates to returns and / or refunds, you will need to have your Returns Number to hand. If you have not obtained a Returns Number we will not be able to help you over the telephone, and you should follow the claim process outlined in the Returns and Refunds Policy.
Pretty Pieces Ltd
PO Box 13355
Monday to Friday 9:00am to 5:00pm (GMT) with the exception of UK Bank Holidays* and annual Christmas shut down.
*UK Bank Holidays:
January 2nd (New Years Day Holiday)
April 14th (Good Friday)
April 17th (Easter Monday)
May 1st (Early May Bank Holiday)
May 29th (Spring Bank Holiday)
August 28th (Summer Bank Holiday)
December 25th (Christmas Day)
December 26th (Boxing Day)
Pretty Pieces and www.pretty-pieces.co.uk are trading names of Pretty Pieces Ltd.
Registered in England. Company No. 5817960. VAT no. 892236211.Registered office address: Trafalgar House, 261 Alcester Road South, Birmingham, B14 6DT.