Non-receipt of Goods Notification

If goods have not been received within 21 working days after shipping please notify us in writing using the form below. We will contact you once the notification has been received to discuss your claim for a lost parcel.

You MUST:
- complete all sections of the form below
- ensure that you provide us with your current email and telephone contact details.

For more information about non-receipt of goods, please read Section 3 of our Returns and Refunds Policy.

By completing and submitting this form you confirm that you:
- have read and understood the Returns and Refunds Policy applicable to non-receipt of goods
- have made all possible efforts to locate the parcel yourself (e.g. checked with neighbours etc)
- are submitting true and accurate information in respect of your lost parcel claim.

ORDER DETAILS

Order Number:
Date Order Placed:

 YOUR DETAILS

First and Last Name:
Daytime Telephone Number:
Email Address:

Additional Comments / Information:

Please enter the following code into the box provided before submitting this form:


(Please note: you can click the speaker icon to the right of the code box to hear a spoken version of the code.)