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How do I...?
How do I place items in my shopping cart?
You need to find the items you would like to buy by browsing online.  Once you have found an item you would like, place it in your shopping cart by clicking Add to Cart; repeat this process until all the items you would like to buy are in your shopping cart.

If the item you are buying comes in different colour, pack or size options, be sure to choose the exact item you want from the dropdown menu on the product page.  If an option isn't available in the dropdown list, this is because the item is out of stock and not available to order at the time you are shopping.  Occasionally, you may see an item that has no options available in the dropdown list; this is because all of the options for that item are out of stock.

Some items have Product Advisory Notice(s) listed on the product page.  This usually contains information about any age restrictions, or returns exemptions that may be attached to that product; please read these before placing the item in your shopping cart.
How do I review and rate products?
  Reviewing and rating any item is easy!  Please do take the time to let other customers see what you think -  we would welcome your feedback too:
  • firstly, you need to be logged in to your account, by clicking My Account
  • find the item in the store that you would like to review
  • click the Write a Review or the Be the first to write a review... link
  • complete the information boxes as you wish to.
If you would like to edit a review that you have already written, that's easy to do too:
  • firstly, you need to be logged in to your account, by clicking My Account
  • click the Edit a review I wrote link
  • click the Review title link for the review you want to edit
  • make the changes you want to
  • save the changes.

How do I use the Wishlist function?
  A wish list allows you to save products that you might want to buy in the future.
  • firstly, you need to log in to your account by clicking on My Account.
  • find the item you want (choosing the colour, pack or size options if applicable)
  • click the Add to WishList button on a product details page, and the product will be added to your wish list.
  • whenever you're ready to purchase an item in your wish list, simply click the product's Add to cart button on your wish list page.
  • your wish list can be viewed at anytime by visiting your wish list page (log in to My Account, click Review my Wish List).
Please note: the wish list function is only available if you have created an account.
How do I buy a gift certificate?
  If you are struggling to find the perfect gift, or just can’t decide which of our pretty pieces to buy, a Pretty Pieces Gift Certificate could be the perfect solution!

You can buy a Pretty Pieces Gift Certificate for any amount from as little as GBP £5.00.   Gift Certificates will be emailed to the recipient using the email address you provide us with, along with a message from you.  They can be used towards the purchase of any item on our site and they are easy to redeem.

To purchase a gift certificate for someone, click here....
How do I redeem a gift certificate?
  If you are the lucky recipient of a Pretty Pieces Gift Certificate and would like to redeem your gift certificate now, click here....
How do I get an item gift wrapped?

Whether the thought of fancy wrapping and packing brings you out in a cold sweat or you’re just cutting it fine to get your present to the lucky recipient on time, help is at hand from the Pretty Pieces team!
Gift Wrapping Service
We’ll wrap your items for you at a cost of £2.50 per item:
  • make sure to tick the box to ‘Show gift options during checkout’ before proceeding to the checkout if you want us to wrap your item(s).
  • don’t forget to type a gift note on the gift options page. We will print your gift note on a gift tag and attach it to your item.

Even if you do not purchase gift wrap, simply enter your FREE gift note and we will print your gift note on the packing slip.


Personalised Greetings Card*
You can also send a greetings card with your gift.  If you’ve no time to spare and need us to write your greetings card for you, then we’ll be happy to do so. Just enter your message in the Gift Note area of the Gift Options page and we’ll write the message inside the card for you!  If you do not require any personalised message in your greetings card, please make sure that the gift note for that item is left blank.
*Please note that we are unable to refund or exchange any greetings cards that have been customised or personalised by you or by us on your behalf (e.g. greetings cards with personal message sent with a gift). This does not affect your statutory rights. For more information please refer to our Returns and Refunds Policy
How do I find a product?
  Finding products on our website couldn’t be easier. Simply use the navigation menus on the top, left and bottom of our website to get to the section or product(s) you want to look at. You can also type a keyword in to the SEARCH box. If you are looking for something in particular that you are having trouble finding, please email us at
How do I use a coupon code?
  Sometimes we might send you a coupon code as a thank you for shopping with us, for example % or £s off your next order. Each coupon will have a special code; just type the code in to the Coupon Code? Enter it here: box at the bottom of your shopping cart…it’s that simple!