Non-receipt of Goods Notification

Partial Non-Receipt: Individual Item(s) Missing
If you believe an item(s) to be missing from your order please complete and submit this form as soon as possible. You must specify the item number and description for each missing item in the "Additional Comments/Information" box below. We will contact you once the notification has been received to let you know more about the next steps for your claim.

Full Non-Receipt: Whole Order Not Arrived
If goods have not been received within 21 working days after shipping please notify us in writing using the form below. We will contact you once the notification has been received to discuss your claim for a lost parcel.

Please ensure you:
- complete all sections of the form below
- provide us with your current email and telephone contact details.

For more information about non-receipt of goods, please read Section 3 of our Returns and Refunds Policy.

By completing and submitting this form you confirm that you:
- have read and understood the Returns and Refunds Policy section applicable to non-receipt of goods
- have made all possible efforts to locate the parcel yourself (e.g. checked with neighbours etc)
- are submitting TRUE and ACCURATE information in respect of your lost parcel claim.


Order Number:
Date Order Placed:


First and Last Name:
Daytime Telephone Number:
Email Address:

Additional Comments / Information:

Please enter the following code into the box provided before submitting this form:

(Please note: you can click the speaker icon to the right of the code box to hear a spoken version of the code.)