Find quick answers to your questions below...
My Account
Creating an account.
Editing my account information.
I forgot my password.
How do I...?
How do I place items in my shopping cart?
How do I review and rate products?
How do I use the Wishlist function?
How do I buy a gift certificate?
How do I redeem a gift certificate?
How do I get an item gift wrapped?
How do I find a product?
How do I use a coupon code?
Ordering and Payment
Do I have to create an account?
Do you have a minimum order?
What are my payment choices and is it secure?
What should I do if my card is declined?
When will my credit card be charged?
What currency will my purchases be charged in?
Pricing and Billing
Do I have to pay UK sales tax (VAT)?
I have a query on the amount that I was charged.
I need a copy of my receipt / invoice.
Where do you deliver to?
How much does delivery cost?
Do you deliver to BFPO addresses?
How long will it take for my UK order to arrive?
How long will it take for my international order to arrive?
What happens if no-one is at home when you deliver?
Order Status
I placed an order but have heard nothing from you.
Has my order shipped?
How do I track my order?
Can I change my order once it's been placed?
When will my order arrive?
Why was my order cancelled?
Goods Not Received, Returns & Refunds
Can I return anything I don't like?
I would like to return an item, what do I do?
My order hasn't arrived / an item is missing.
When will I be refunded if I return goods?
I received a wrong item.
Additional Support
Contacting Pretty Pieces.
Is my web browser compatible with this website?